NCIA – ServiceNow license renewal for 2027

Summary

The NATO Communications and Information Agency (NCIA) is procuring the renewal of ServiceNow software licenses for calendar year 2027. ServiceNow is a cloud-based platform typically used for IT service management (ITSM) and workflow automation. However, the notice does not state which modules or use cases the renewal covers. The estimated value of the procurement is 800,000 (currency not stated, probably euros). The number, type and detailed scope of the licenses have not been disclosed. The procurement will be conducted under a simplified procedure (Simplified). The notice was published on 15 October 2026, and the deadline is 29 October 2026. The available material does not make clear whether this is the deadline for bids or for requests to participate. The license period covers calendar year 2027. The notice does not mention any eligibility requirements, such as reseller authorisation from ServiceNow, security clearance or a NATO member nation nationality requirement. Participation in NCIA procurements generally requires the bidder to be from a NATO member nation and approved by its national authority. Evaluation criteria have not been disclosed either. License renewals are typically decided on lowest price, but this has not been confirmed. No attachments were available. The actual procurement documents, such as the request for quotation, pricing sheet and contract terms, are likely to contain additional conditions not reflected in this summary.